Hanssem Kitchen and Bath


Order FAQ
Product FAQ

1.

How do I care for my cabinets?

2.

How do I care for my countertops?

3.

What's the difference between Hanssem Cabinets and Medallion Cabinets?

4.

What are the differences among Euro, Euro2, Super Line?

5. I cannot find the right door color for me. Are there more choices, except the ones that I find on your website? (Or, I like certain door style from your website but I prefer it to be darker. Is there anything that can be done?)
6.

Your web site do not show the door style I picked from either Hanssem Corporate web site or Medallion Corporate web site Is there any way I can order that item?

7.

Why is there color and grain variations in each wood door, even though they belong to same species? In addition, I think I see imperfections.

8.

Do you provide lighting products?

1.

How do I care for my cabinets?

PLEASE DO NOT ALLOW  WATER TO STAND ON OR UNDER ANY CABINET SURFACE OR DOORS.

Cabinet Box: All tops, side, bottoms and shelves of your new Hanssem cabinets are finished in Bacteria resistant Melamine, similar to those used in Medical Cabinets. To clean, use warm water and a mild dish-soap. DO NOT use Abrasive Cleaners.

Melamine/Laminate/Thermofoil or Painted Doors: To clean use warm water and mild dish soap. Do not use abrasive cleaners


Wood Doors: To clean use a damp cloth. Do not use OIL SOAPS or ABRASIVE cleaners designed for cleaning wood. These would damage the Top Coat and Sealer that is applied on the doors in the Factory. Contact your dealer in case of any damage to your cabinets for quick and efficient service.

  Click Here for Printable Version of this Guide.
2.

How do I care for my countertops?

Granite: Needs periodic applications of sealant.
Solid Surface: Please avoid putting hot pans on solid surface countertops because they will damage the surface.
Laminates: Please avoid making chips or scratches because they are hard to repair.
Wood & Butcherblock: Will be damaged by water and stains over time. Scratches must be oiled or sealed as per manufacturer.
Stainless Steel: Please avoid cutting on it.
Soapstone: Requires regular applications of mineral oil.
Concrete: Must be treated regularly with wax or sealant.
Marble: Need resealing periodically as per manufacturer.

3.

What's the difference between Hanssem Cabinets and Omega Cabinets?

While Hanssem Cabinets are frameless Euro style, Medallion Cabinets are framed American style.

4.

What are the differences among Euro, Euro2, Super Line?

 
  Lead Time (For Dealers) General
Euro Line Lead Time of 1-2 Weeks only All components in Stock. Some modifications are possible
Euro2 Line Available in 4-6 Weeks. Variety in Door Style, Color and Sizes
Super Line Quick Lead Time.
Available in 5 business days.
Products for Builder Market
5.

I cannot find the right door color for me. Are there more choices, except the ones that I find from your website? (Or, I like certain door style on your website but I prefer it to be darker. Is there anything that can be done?)

The website shows only certain stains and products, samples of more colors and styles or the complete offering can be ordered from the manufacturing facility. If you are a dealer, please contact your Sales Representative. If you are a consumer, please ask the showroom for a specific sample to be ordered for viewing.

6.

Your web site does not show the door style I picked from either Hanssem Corporate web site or Medallion Corporate web site Is there any way I can order that item?

Yes, all samples of door styles from Hanssem and Medallion can be ordered.

7.

Why is there color and grain variations in each wood door, even though they belong to same model? In addition, I think I see imperfections.

Wood doors are made from trees growing in different environments and conditions. This results in the tree having naturally varying grains and sap wood which is a natural feature. In addition other imperfections such as "burls, pecks, shakes, knots and mineral streaks“ also occur in natural woods.

8.

Do you provide lighting products?

Yes. At Hanssem, we believe lighting plays a crucial role in defining your new living space. We can provide concealed lighting solutions that highlight your cabinetry or brilliant chandeliers to showcase your kitchen. We provide both modern and traditional styles of lighting to match your new kitchen design.


335 Bear Hill Road, Waltham, MA, 02451           Tel: 781-487-0101           Email: